Fuji Xerox Printers Survey

Thank you for spending a few moments of your time regarding your recent FUJI XEROX PRINTERS experience. Your feedback is important to us.

Please rate your level of satisfaction for each question. Our rating guidelines are as follows:

5: Very satisfied
4: Somewhat satisfied
3: Neither satisfied nor dissatisfied (Neutral)
2: Somewhat dissatisfied
1: Very dissatisfied

Where you feel the question is not pertinent, please leave blank.

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About you...

Your Name:
Printer:(e.g. DocuPrint C2090FS)
Serial Number:
SR Number:(e.g. 12556298)
Contact no:(eg 02 99997878)
Email address:

 

Logging the Support Call

Overall how satisfied were you with the support provided by our Contact Centre?

Very SatisfiedVery Dissatisfied
 

Were you satisfied with the ease to contact our Contact Centre?

Very SatisfiedVery Dissatisfied
 

How satisfied were you with the friendly and helpful manner of the person that assisted you?

Very SatisfiedVery Dissatisfied
 

Was a solution to your issue offered over the phone? Please leave blank if it was apparent that a phone fix would not resolve your issue.

Very SatisfiedVery Dissatisfied
 

Compared to other help desks, how would you rate the support from our Contact Centre?

Very SatisfiedVery Dissatisfied

On-Site Service

How satisfied were you with the engineer’s friendly and helpful manner while on-site?

Very SatisfiedVery Dissatisfied
 

How satisfied were you with the engineer’s explanation of the work performed to correct your issue?

Very SatisfiedVery Dissatisfied
 

How satisfied were you with the maintenance or repair work carried out?

Very SatisfiedVery Dissatisfied
 

How satisfied were you with the time taken to carry out the maintenance or repair work?

Very SatisfiedVery Dissatisfied
 

How satisfied were you with the service you received on-site?

Very SatisfiedVery Dissatisfied

Overall Experience

Compared to other printer brands, how satisfied are you with the customer service experience?

Very SatisfiedVery Dissatisfied
 

Are you satisfied with our support to recommend our printers and services to a friend or colleague?

Very SatisfiedVery Dissatisfied
 

On receiving your printer did you familiarise yourself with the user features and safety aspects of the unit?

 

Are you aware our Online Support Assistant is available 24 hours a day to assist with any issues you may have? If not, please visit our WEB site http://www.fujixeroxprinters.com/

 

How satisfied are you with the experience when ordering and receiving supplies for your printer? Please feel free to add further comments in the field at the bottom of the survey.

Very SatisfiedVery Dissatisfied

Other

We appreciate any additional comments:

 

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